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| Is this service
the only backup I should have? |
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| Possibly. While an offsite
backup service like ours is an outstanding
addition
to your backup and disaster recovery strategy, you
may want continue full backups of your operating
system, applications and data to tape or disk. Talk
with one of our sales or support engineers about
the best backup and data recovery strategy for you. |
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| What is an
Online Backup Service? |
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An Online Backup Service
is an Internet-based service that allows computer
users to routinely backup and recover their important
data using a secure and trusted server on the Internet.If
you use your computer to create and save valuable
data for business or personal reasons, you should
make some type of backup of your important data
to prevent a total loss in the event of any kind
of system failure or human error. Simple data backup
can be done by saving your data to multiple locations,
copying the data from its original location to removable
media, another hard drive, or another computers
hard drive on the network.
To make this task easier, specialized programs known
as Backup Software exist to aid users in regularly
making a backup copy of their data. Since some users
are not interested in managing the tasks necessary
for maintaining their own backups, a new breed of
backup software was created, known as Online Backup
Software. Online Backup software is designed to
routinely copy your important files to a private,
secure location on the Internet by securely transmitting
your data over your existing Internet connection.
If you have a working Internet connection on your
computer, you can use Undergroundcolocation.com's
Online Backup Service to keep your important files
safe from disaster on a daily basis. |
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| I have a slow
Internet connection, does it make sense for me to
use Online Backup? |
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Depending on the speed of
your connection and the size of your backup, your
initial backup over the Internet may take several
hours. Many people with large backup sizes and slower
Internet connections will often run their first
backup over the weekend. Once the first backup is
completed, each subsequent backup is usually a small
amount of data that can be backed up in just minutes
over a slower dialup connection.
Our software can also resume a canceled backup,
so you can start the backup during your slow times
and cancel it during your busy times. The next time
you start the backup, it will pick up from where
it was canceled until the entire backup is complete.
We strongly recommend upload speeds greater
than 256Kbps for customers needing to backup more
than 10Gigabytes. |
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| What files
should I select? |
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| Since your entire hard drive
is likely to be much larger than the amount of storage
you have purchased on the backup server, you should
be selective in the files that you choose for backup.
In general, you can avoid backing up any programs
that you can reinstall from a purchased CD, such
as Microsoft Office (Word, Excel, etc.). Why pay
for storage for "stuff" you can easily
re-install? Try to focus your selection on things
like your "My Documents" folder and data
files of your important programs like accounting,
income tax, contact management, graphics etc. Your
online backup software comes with predefined filters,
which allow you to automatically select categories
of files without knowing where all the files are
located. Check the online help for Filters to learn
how they can be used. |
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| What happens
if I exceed my quota? |
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| In most cases, your account
will allow you to exceed your paid storage quota
on the backup server. If you exceed your quota,
it is likely that a message will pop-up on your
screen to notify you that you have exceeded your
quota and you are likely to incur an additional
charge for the additional storage used. Check your
pricing plan to determine the costs for additional
storage. |
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| Do you have a chart for Bandwidth Requirements? |
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It's very difficult to analyze those
requirements because of all the variables added by FastBIT.
However, the basic formula is pretty simple:
Take the expected size, in MB's, of the data you might see in a day,
divide it by the amount of seconds in the day and divide that number
by 8 to obtain MB/Sec Bandwidth. This will result in the required
bandwidth (MB/Sec) needed to sustain 100% load throughout the day.
Example: Let's say we have 500 users sending us an average of 600MB
per month (this is about what we see at the NovaStor Online Center),
then the formula follows:
600MB * 500Users = 300000MB (300GB) / 30days (per month) = 10000MB
Per Day (10GB) / 86400seconds (1 day) = 115.74Kb/sec * 8 (to convert
to MB/Sec) = .93MB/Sec or about 61% of a full T1.
Of course, this assumes that you have full saturation throughout the
day, which isn't going to happen. It typically gets a bit peaky
around noonish and around midnight, so to accommodate the mean,
you should probably have a 30% overhead, which in the above case,
would translate to just about a full T1 (1.5MB/Sec). |
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| What platforms does Underground Backups support? |
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| Underground Backups includes client and server
software. The client software can be installed on any Windows 98SE, Me,
NT, 2000, 2003 (.NET) or XP computer. The Underground Backups Client
software communicates to the Underground Backups Server using the TCP/IP
protocol. The Underground Backups Server software must be installed on a
Windows 2000 or Windows 2003 (.NET) Server, and it must be accessible by
the Underground Backups Clients. |
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| Can you backup other platforms with my Underground Backups Client software? |
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| Underground Backups Client
software will only run natively on Windows 98SE, Me, NT 4.0,
2000, 2003 (.NET) and XP. If you want to backup computers
with other operating systems, it is possible. Here's how...
Since Underground Backups Client supports mapped network
drives and the Network Neighborhood, it can backup data
from any computer that is accessible via the network.
A single Underground Backups Client can backup the local
computer and any number of local or remote network
computers using Underground Backups's powerful user
interface. |
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| What is a FastBIT backup? |
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The FastBIT patching process is
the core technology behind our speedy backup service.
The patching process involves the comparison of two
different versions of the same file and extracting the
differences between the files. When the differences are
extracted from the two files, they are saved into a new
file and compressed into what is known as a Patch. The
patch file is often 85% to 99.9% smaller than the file
which the patch was extracted from originally.
In order to perform a FastBIT backup, the software has to
backup the files 3 times: the first backup is a full, the
next backup will perform an incremental, and the third
performs the first FastBIT backup. For more information
about FastBIT™ patching process, click here.
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| Why is FastBIT important? |
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If you are an end-user, the efficiency of FastBIT
will dramatically reduce the time required to backup your data from any
network location, include slow dialup connections.
If you are the server administrator, FastBIT will minimize
your overall bandwidth utilization for a large installed
base. FastBIT will also provide the most cost-effective
method of storing ongoing file histories for every user.
FastBIT backups can be 15 times smaller than the nearest
competitor. That means NovaNet-WEB will only need 10
Gigabytes for user data that would need up to 150 Gigabytes
of storage using competitive software for the same amount
of user data.
|
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| What do you do if there is trouble connecting to
the server or performing a backup? |
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Click here for Support
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"Having the counties data
backed up in a secure facility 85 feet underground
gives me peace of mind. I recommend this
backup solution to other government agencies
or anybody that has critical data."
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Ted
Nichols
Christian County Collector |
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"Our database is the lifeblood
of our business, without it we would be
out of business. Underground Backups gives
me the assurance that our data is secure
from any disaster, natural or otherwise.
They give me the peace of mind to sleep
well at night."
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John
Foglesong
DD Hamilton |
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"With respect to
our data, Underground Backups provides
us with a disaster preparedness plan.
It is an easy, hands-off backup process
that keeps us up-to-date with the
latest hardware, software and updates.
With data that is irreplaceable, this
was an easy decision."
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Jeff
Hudlin
ahpac.org |
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"Websites
and web hosting is our business. Underground
Backups takes care of our servers
backups. Knowing that our clients data
backups are 85 feet underground safe
and secure makes us rest assured."
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Mike
Torner
4goodhosting.com |
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