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Welcome to UndergroundBackups Support page. UndergroundBackups technical support is available from 8:00AM to 6:00PM (Central Time), Monday through Friday.

Sales and Billing Support, Call 877-85UNDER (Monday thru Friday, 8:00AM to 6:00PM CST). You may also use our ticket system to submit sales, billing, or other questions.

Technical Support, call 877-85UNDER (Monday thru Friday, 8:00AM to 6:00PM CST). You may also use our ticket system to submit support questions.

Submit a Trouble Ticket

You may also email:
support@undergroundbackups.com
sales@undergroundbackups.com
 
WEB FastBit a deeper look into our technology
Fast Bit Process

The FastBIT™ patching process is the core technology behind our revolutionary program. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.

Diagram of the FastBIT Patching Process Applying this technology to the online backup process will reduce the use of communication lines, backup tapes, and physical storage, all leading to one thing... Cost Savings! Reduce your costs without sacrificing the integrity of your online backups. Here's how our FastBIT patching technology is applied to your online backup process.

When our online backup program encounters a file for the first time, it compresses the file and sends it securely to the online backup server. Once a file has been compressed and sent to the server, never again will we send that entire file to the server. All future changes to your files will result in only the changes within the files being sent to the server. When the changes are received by the server, they are applied to your online backup files creating a complete up-to-date copy of your file system. As an optional service, your daily FastBIT Patch Backup files can be stored separately on the server allowing the flexibility of restoring any file(s) from your backup data as of any point in time.

The FastBIT patching process manipulates files at the binary level. This means it can process any file type without error. Different types of files will yield different FastBIT patch sizes based on the binary organization of the file. 

 
"Having the counties data backed up in a secure facility 85 feet underground gives me peace of mind. I recommend this backup solution to other government agencies or anybody that has critical data."
Ted Nichols
Christian County Collector
 
"Our database is the lifeblood of our business, without it we would be out of business. Underground Backups gives me the assurance that our data is secure from any disaster, natural or otherwise. They give me the peace of mind to sleep well at night."
John Foglesong
DD Hamilton
 
"With respect to our data, Underground Backups provides us with a disaster preparedness plan. It is an easy, hands-off backup process that keeps us up-to-date with the latest hardware, software and updates. With data that is irreplaceable, this was an easy decision."
Jeff Hudlin
ahpac.org
 
“Websites and web hosting is our business. Underground Backups takes care of our servers backups. Knowing that our clients data backups are 85 feet underground safe and secure makes us rest assured."
Mike Torner
4goodhosting.com
 
 
 

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